Frequently Asked Questions
Find answers to common questions about social assistance programmes and services
You can apply online through our portal, visit any service center, or call our helpline. You'll need to provide proof of income, identification, and supporting documents.
You'll need medical certification, proof of income, identification documents, and any relevant medical reports. All documents must be current and properly certified.
Standard processing time is 15-30 business days. Complex cases may take longer. You can track your application status online or contact our support team.
Yes, you have the right to appeal within 30 days of receiving the denial notice. Contact our appeals office or submit your appeal through the online portal.
Log into your account and go to 'My Profile' to update personal information. For address changes, you'll need to provide proof of your new address.
Senior citizens may qualify for pension grants, healthcare assistance, housing support, and social services. Eligibility depends on age, income, and other factors.
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